A fixed rate locks the amount you will receive at the moment the order is created. A float rate follows the market until the swap completes — you may receive more or less depending on price moves.

Most swaps complete within 5–30 minutes. The actual time depends on the blockchain network used and the number of confirmations required.

The minimum amount differs per pair and is shown directly in the calculator before you confirm the order.

Networks such as XRP, TON, or BNB require the exact memo/tag from your destination wallet. Without the memo, funds may be lost.

If the amount differs significantly, the order moves to the “Emergency” state. You will be offered options: continue the swap at the float rate, or refund the funds to a refund address you provide.

Delays are usually caused by network congestion or a low transaction fee on the deposit. The real-time status is shown on the order page.

Yes. If the order enters the “Emergency” state, you can request a refund to an address you provide manually. The refund is sent minus the network fee.

Online swaps are processed through our liquidity partner FixedFloat. Rates and statuses are synchronized in real time via API.